Refund policy

Returns & Personalised Orders

Returns & Exchanges

We do not offer refunds or exchanges for change of mind.

Refunds or replacements will only be considered if the product is deemed to be faulty. You must contact us within 14 days of delivery and provide:

• your invoice/order number
• clear photos of the fault
• a brief description of the issue
  
  

If the item needs to be returned, the buyer is responsible for return postage costs.

 

Personalised Products

For personalised items, please carefully check all spelling, names, wording, colours, and details before placing your order.

Once your order has been submitted, changes cannot be made. We are not responsible for errors entered by the buyer, including incorrect spelling or personalised details.